Dear Valued Hortico Customer,
We hope you have enjoyed your copy of Hortico's new combined 2004 Perennial/Flowering Shrub/Evergreen & Tree catalogue. You will find many of your old favourites as well as some exciting, new plants to choose from.
We would like to welcome our new management - John & Phil Vanderkruk who will be heading all aspects of operations starting in 2004. We are positive that new ideas will improve customer service, some of the changes that have already been implemented are:
- Expanded phone lines to handle a larger volume of calls
- Automated answering machine service to avoid busy signals or missed calls.
- Email service from every customer service desk for faster responses.
- Updated Web site
- Expanded catalogue mailings
- An increase in the number of varieties available
- Order Confirmations by email or fax
- Custom & own root orders now possible 12 - 18 month turn around.
- Advanced ordering
As many of you already know, we have a beautiful website (www.hortico.com) that we update on a regular basis. We will be including pictures of all of our roses and providing detailed descriptions. Those of you who are interested in herbs, perennials, ornamental grasses, water plants, shrubs and trees, berries and fruit trees, will be happy to know that we will be adding them to our on-line products.
We invite you to experience these and the many other improvements that Hortico will be implementing over this coming year of change. Please, feel free to send any suggestions, so we can better understand your needs and improve our service. Thank-you.
Fax: (905) 689-6566